Cancellation Policy Overview

If you need to cancel or reschedule your appointment, we kindly ask that you notify us at least 24 hours in advance. This allows us to accommodate other clients who may be on our waiting list. Cancellations made with less than 24 hours' notice may result in a late fee.

 Cancellations with less than 24 hours’ notice will result in a late fee, which is equal to 100% of the scheduled service.

To respect the time of clients and staff, we ask you to be on time for your appointment. Clients who arrive more than 15 minutes late will be required to pay a late fee. Clients who arrive more than 30 minutes late will forfeit their appointment and need to reschedule. You will also be charged the full amount for the appointment or may not be able to receive the full services book but will still be required to pay for the full booked service.

If you do not show up for an appointment, you will be charged 100% of the missed service.

We reserve the right to cancel an appointment. Should such a cancellation occur within 48 hours prior to your appointment time, a new appointment will be scheduled without additional fees, based on availability.

Appointments are of high importance and keeping scheduled bookings helps keep costs low for you. We realise that unforeseen circumstances might require schedule adjustments. If you need to cancel an appointment, we request at least 24 hours’ notice, if possible.

Contact Us

If you have any questions or need to cancel or reschedule your appointment, please don't hesitate to contact us. Our team is here to assist you and ensure a positive experience at Hair by LouLou.